All standards or targets refer to the dispatch of reports/opinions/notices/decisions/correspondence from IP Australia within the stated time period.
(A verbal response may be appropriate in some circumstances but only where the applicant agrees that a written response is not required).

Action	Customer Service Charter Commitments	Patent Examination Target	Apology
A. Correspondence relating to an application or patent: Further Reports Clear/Adverse Voluntary Section 104 Requests Section 223 Requests		85% in 20 working days from receiving the correspondence.	In report dispatched after 20 working days.
IPE opinions and reports		85% in 20 working days from the start of IPRPII (Rule 69), or response to a previous opinion or from the most recent office action. (Note: If an additional examination fee is paid, then the time starts when that fee is paid).	Covering letter with report or opinion dispatched after 20 working days.
B. Search Reports: PCT Search (& ISO), Thai, WIPO etc	85% of international search reports (for one invention) in 10 weeks and 95% (for all search requests) in 12 weeks. (Note: If the fee is not paid at filing, then the time starts when the fee is paid).	85% in 9 weeks (to allow for PCT end processing) from receiving the search copy of the international application or fee payment. 95% in 11 weeks (to allow for PCT end processing).	Covering letter with report if dispatched after the relevant CSC commitment.
15(5) Searches (for requests filed within 10 months of priority date)	85% of international-type search reports (for one invention where the original request is compliant) in 6 weeks and 95% (for all search requests from receiving a compliant request) in 8 weeks (Note: If the fee is not paid at request, then the time starts when the fee is paid. If a search statement is required, then the time starts when a suitable statement is filed. If an additional search fee is paid, then the time starts when that fee is paid).	85% (for one invention) in 6 weeks from receiving a compliant request. 95% in 8 weeks for all 15(5) searches.	Covering letter with report if dispatched after the relevant CSC commitment.
C. Examine and Report First Reports		85% in 12 months from the request for examination.	In report dispatched after 12 months or covering letter with acceptance letter dispatched after 12 months.
Innovation Patents		85% in 8 weeks from the latest of receiving a request for examination or the patent being published. (Note: If the fee is not paid at request, then the time starts when the fee is paid).	Notify applicant of delay and approximate dispatch date after 8 weeks.
Expedited Examination		85% in 8 weeks from receiving a suitable request.	In report dispatched after 8 weeks or covering letter with acceptance letter dispatched after 8 weeks.
Re-examinations and Subsequent Re-Examination Reports Clear/Adverse		100% in 8 weeks from request.	Notify applicant of delay and approximate dispatch date after 8 weeks.
D. Decisions Substantive Oppositions and Procedural Issues		85% in 3 months from hearing. (Unless further submissions or evidence is filed)	Notify applicant of delay and approximate dispatch date after 3 months.
E. Written general enquiries about IP		100% in 1 week from receipt	Notify applicant of delay and approximate dispatch date after 1 week.

Amended Reasons

Amended Reason	Date Amended
Changes as per the email from Tim and Naveen.	12 May 2021