- Home
- 1. Recent Changes
- 2. About this Manual, Quality, and Customer Engagement
- 2.1. Using This Manual
- 2.2 Customer Engagement, Quality Management and Timeliness
- 2.3 Procedures for Updating This Manual
- 3. PBR Process Maps
- 4. Part 1 - Application for PBR and Acceptance
- 4.1 Scope and Nature of Plant Breeder's Rights
- 4.2 Roles in a PBR Application
- 4.3 Form an application must take
- 4.4 Variety Denomination
- 4.5 Prior Sales
- 4.6 Priority
- 4.7 Acceptance or Rejection of PBR Application
- 4.7.1 Prima Facie Case for Breeding of the New Variety
- 4.7.2 Prima Facie Case for Distinctness of the New Variety
- 4.7.3 Breeding Process of the New Variety
- 4.8 Provisional Protection
- 5. Part 2 - Dealing With the Application After its Acceptance
- 5.1 DUS Test Growing in Australia
- 5.1.1 Centralised Testing Centres (CTC)
- 5.1.2 Pre-Examination Trial Agreement (PETA)
- 5.1.3 What to Expect During Field Examination
- 5.2 Overseas DUS Test Reports
- 5.3 Detailed Variety Description
- 5.3.1 IVDS Submissions
- 5.3.2 Further Period to Submit Detailed Description
- 5.3.3 Part 2 Forms and ACRA, GRC Submission
- 5.3.4 Ceasing of Provisional Protection
- 5.4 Public Comments
- 5.5 Withdrawals
- 5.6 Grant or Refusal
- 5.7 Revocation of PBR
- 5.8 Offer to Surrender
- 5.9 Expiry of Plant Breeder's Rights
- 6. Register of Plant Varieties
- 7. Essentially Derived Varieties (EDVs)
- 8. Qualified Persons (QPs)
- 9. Variations and Prescribed Fees
- 10. PBR System User Guides
2.2 Customer Engagement, Quality Management and Timeliness
Customer Engagement and Feedback
Customers are at the centre of our decisions, actions, processes and products. IP Australia is always looking for better ways to support and engage with our customers.
We’re committed to ensuring that all feedback is taken seriously and handled efficiently, fairly and confidentially. We use insights from our customers to drive improvements in service delivery, quality and overall satisfaction.
Customers can provide feedback to IP Australia by:
Calling us at 1300 651 010;
Submitting feedback via our online feedback form; and
Engaging in our research activities, which let us know what is working and what could be improved.
When we receive feedback from a customer containing a complaint or suggestion, we will ensure that the complaint or suggestion is fully responded to within 15 working days if the customer has provided contact details.
Quality Management at IP Australia
IP Australia has a Quality Management System that is governed by the ISO standard and is assured through external certification.
One of the key principles in quality management is a commitment to continually monitor, maintain, and improve the quality of our products.
Amended Reasons
| Amended Reason | Date Amended |
|---|---|
Content migration |